Terms of service

The Maktab App is operated by Centorise Ltd, a company registered in England and Wales, number 17368406. In these terms, "we" and "us" mean Centorise Ltd, and "you" or "your Maktab" mean the school, madrasah or organisation that holds the account.

These terms are accepted by the account owner on behalf of the Maktab. Whoever accepts them confirms they are authorised to commit the Maktab to an agreement.

The Maktab App is software for running a supplementary school: enrolment and student records, registers and attendance, homework, Hifdh, level tests, merits, reports, messaging, fees and payments, staff records and timesheets, and the parent and teacher portals that go with them.

It is a hosted service. There is nothing for you to install, and we take care of updates, backups and security patching.

The platform changes over time and we add to it regularly. Where we intend to remove something you rely on, we will tell you before it goes rather than after.

Everyone who uses the platform gets their own named account. Accounts are not to be shared, because a shared account makes an audit trail meaningless.

Deciding who gets access, and what they can see, is your responsibility. Your owner and admin users control that, and it includes access to sensitive information about children. We give you the roles and permissions to do it properly; we cannot know who at your Maktab should have them.

Tell us promptly if you think an account has been compromised.

Everything your Maktab records stays yours. We do not sell it, we do not share it for advertising, and we do not use it to train AI models.

You can download a complete copy of it at any time from the admin portal. No request to us, no charge, no notice period.

We use it to run the service for you and to keep the platform secure and working. Nothing else.

For everything you record about your students, staff and families, your Maktab is the data controller and we are your processor. You decide what is held and why; we act on your instructions.

Our Data Processing Agreement sets out how we handle that information and forms part of these terms, so accepting these terms accepts it too. Our privacy notice covers the same ground in plain language, and our sub-processor list names every company that personal information reaches and where each one processes it.

Plans are priced per student in tiers of 50, as set out on our pricing page, and paid by card as a subscription, either monthly or yearly at the discounted rate. Payment is taken when you subscribe.

Every new subscription carries a 30 day money back guarantee: cancel within 30 days of your first payment and we refund it in full, no questions asked.

Your plan covers a stated number of students. These rules are applied automatically and you agree to them when you subscribe.

Moving up. When your enrolled students stay above your plan's size for 7 consecutive days, your plan moves up to the tier that covers them, and the difference for the remainder of your billing period is charged to your payment method immediately, pro rata. You will see a notice in your portal throughout those 7 days before anything is billed. A brief dip above the line that comes back down within the 7 days changes nothing.

Moving down. If your enrolment falls, the lower price applies from your next renewal. Mid period reductions are not refunded or credited. If something exceptional happens to your enrolment, contact us and we will adjust your plan by hand.

No payment method. If your enrolment grows past your plan and there is no working payment method after the 7 day notice period, you get a further 5 days of warnings in your portal, after which access is paused until billing is set up.

Failed payments. If a renewal payment fails, we retry and warn the owner in their portal. If it is still unpaid after 14 days, access is paused for everyone except the owner, who keeps access to update the payment method. Everything reopens automatically once billing is up to date.

Your data is never deleted because of a billing pause or a failed payment.

Cancel from the admin portal at any time. Billing stops at the end of the current period and you keep full access until then.

Your data stays exportable for 30 days after cancellation. After that we delete it, as described in the Data Processing Agreement.

Other than the 30 day money back guarantee above, we do not refund part periods.

The Maktab App is for legitimate use by Islamic supplementary schools and the families they serve.

Do not use the platform to collect information unrelated to education, to harass anyone, or to test, probe or compromise its security. Do not upload unlawful material or malicious code. Do not copy the platform, take it apart to work out how it is built, or resell access to it without our written agreement.

You are responsible for what the people you give accounts to do with them.

We may suspend an account that breaches this section. Where the problem is not an immediate risk, we will tell you first and give you a fair chance to put it right. The one exception is sending emails through your own account. We may pause that straight away, as the email section below explains.

This section applies only if your Maktab chooses to connect an email account to The Maktab App so it can email parents. If you never connect one, it does not apply. You accept it separately, with a tick box, when you connect, and again if we change it.

Who is accepting. The person who connects the account promises that they own it or are allowed to use it, that they can accept this section for your Maktab, and that connecting it does not break the terms of your email provider. If they are not allowed to accept for your Maktab, they accept this section personally.

The emails are your Maktab's. Your Maktab chooses who receives each email and writes what it says. Your Maktab is responsible for all of it. For each person you email, you need a lawful reason to do so. For news, fundraising and promotion, you must hold any consent the law requires. You must label each email accurately: you must not send fundraising or promotion as a school notice. You must honour every request to stop. We add an unsubscribe link to news emails and stop sending news to anyone who uses it. You must also follow your email provider's rules and sending limits.

Keep the account safe. Use a mailbox that is used only for sending these emails, and an app password where your provider offers one. Keep the account secure. Tell us at once if you think it has been compromised. Your Maktab is responsible for anything done through the account by its staff or by anyone else, unless it was caused by our breach.

Your account, your domain. Emails go out from your Maktab's account and domain. We are not responsible for your provider's limits, blocks, suspensions, filtering or delays, or for harm to your domain's reputation. The exception is where our breach or negligence caused it.

We can pause sending. We may pause or stop sending immediately, without telling you first, if we reasonably suspect misuse, that the account has been compromised, a complaint, or a legal risk. We will tell you promptly. We will start sending again once the problem is resolved.

If someone makes a claim. Your Maktab will cover claims made against us by third parties, and our reasonable costs and losses, that arise from the content of your emails, who you sent them to, the consent you held or did not hold, how you sent them, or your breach of this section. That includes regulatory fines, but only to the extent the law allows them to be passed on. This promise sits outside the cap in the Liability section and is not limited by it. It does not cover loss caused by our breach, our negligence or a failure of our security. If a claim is made, we will tell you promptly and let you control it, and we will take reasonable steps to limit our loss.

Your password on our side. We keep the password you give us encrypted, and we are responsible for protecting it. Our liability for that is limited as set out in the Liability section. Nothing in these terms limits liability that cannot lawfully be limited.

In return. We provide this feature in return for your Maktab accepting this section. You can disconnect your email account at any time in Settings, then Email.

We aim to keep the platform available at all times, and we monitor it continuously. We do not offer a contractual uptime figure or service credits, and we would rather say so than quote a number with no remedy attached to it.

Planned maintenance is scheduled outside teaching hours wherever possible, and announced in advance.

Support is by message and by email. We aim to respond within one working day. A working day means Monday to Friday, 9am to 5pm UK time, not counting public holidays in England and Wales, wherever your Maktab is.

How we prioritise issues, and the timescales we work to, are published at [themaktabapp.com/support](/support). Those are targets rather than contractual commitments: they are not part of this agreement, and no service credit or refund arises if we miss one. They are published so you can see how we work and hold us to it in practice. This clause, and the responsibility section below, are what govern as a matter of contract.

The platform, its software, its design and its documentation are ours and remain ours. Your subscription gives you the right to use it for as long as the subscription runs, and nothing more.

If you send us feedback or suggest a feature, we may act on it and build it without owing you anything for it. That is not us taking your data; it is us being free to improve the product.

You can cancel at any time, as above.

We may suspend access where payment has failed, where these terms are breached, or where continuing access presents a security or safeguarding risk.

Either of us may end this agreement by giving 30 days written notice. If we end it and you have done nothing wrong, we refund the unused part of what you have paid.

In every case your data survives until the 30 day export window after cancellation has passed. We do not hold data hostage and we do not delete it to make a point.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.

Subject to that, we are not liable for indirect or consequential loss, including lost income, lost goodwill or lost opportunity. Our total liability in any 12 month period is capped at the fees you paid us in the 12 months before the claim.

The one thing that sits outside that cap is your Maktab's promise to cover us under the email section above. It is not counted towards the cap and is not limited by it.

The platform records information; it does not make decisions for you. Decisions about a child's education, safeguarding, attendance or fees remain yours, as does responsibility for them.

You are responsible for the accuracy of what you enter and for having the right to enter it.

We may update these terms. Every version is numbered and dated, and superseded versions stay available so you can see what you agreed to and when.

For a small change, such as a correction or clearer wording, we publish it and update the date.

For a change that materially affects you, we give at least 30 days notice and ask the account owner to accept the new version in the portal. If you would rather not accept it, you can cancel before it takes effect and we will refund the unused part of your period.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

You may not transfer this agreement to someone else without our written consent. We may transfer it to a company that acquires our business, and we would tell you if that happened.

Nobody other than you and us has rights under this agreement.

If a court finds any part of these terms unenforceable, the rest continues to apply.

These terms, together with the Data Processing Agreement, are the whole agreement between us and replace anything said beforehand.

Questions about any of this: send us a message.

Every version is numbered and dated. A copy of any earlier version is available if you ask us.

• Version 1.3, 10 October 2026. Added the section on connecting your own email account and sending emails. It applies only to a Maktab that connects an email account, and it is accepted separately, with a tick box, at that point. Added a matching exception to the fair chance wording in Acceptable use, and said that the Maktab's promise to cover us sits outside the cap.
• Version 1.2, 18 September 2026. Pointed at the support page, defined a working day, and corrected the line about how support is reached.
• Version 1.1, 8 September 2026. Added the links to the Data Processing Agreement.
• Version 1.0, 8 September 2026. First full version.